Help Center

If you have a question, you’re in the right place; start your search below. For any questions or issues not found here, the FinWise team is just a click or call away.

How can we help?

Did you apply for a loan recently but saw FinWise Bank on your credit report or loan statement instead of where you applied?

Hi, we’re the bank working behind the scenes on your loan application. We contract with third-party platforms that receive your loan application information on our behalf. During your application process, you authorize FinWise Bank, through the platform, to collect your credit information. After review of your application, we then provide you with a credit determination.

Branch Information

Get in contact with us.

FinWise Branch Hours

Lobby Hours: Mon-Fri, 8:30am-5pm (MST)
Drive-Up Hours: Mon-Fri, 8:30am-6pm (MST)

FinWise Branch Phone & Location in Sandy, UT

Telephone: (801) 545-6030
Location: 820 East 9400 South  |  Sandy, UT, 84094

FinWise Headquarters in Murray, UT

Telephone: (801) 501-7200
Address: 756 East Winchester, Suite 100, Murray, UT 84107

FinWise Customer Success Team

Phone: (801) 545-6030
Toll Free: (833) 346-9473
Hours: Mon-Fri, 8am-6pm (MST)
Online Banking After Hours Support: (866) 322-5212

FinWise Card Services

Card Activation, PIN Information: (866) 985-2273
Report Lost or Stolen Card: (844) 347-3221
Request New Card: (801) 545-6030

FinWise Fax & Telexpress

This service is no longer available.

Banking at FinWise Bank

ATM Locator

Locate surcharge-free ATMs nationwide

Customer Login

Have an existing online bank account?

Enroll in Online Banking

Have a FinWise Bank account and want to enroll in our online banking?

*Please note that online banking is only available to those with an existing FinWise Bank account. If you have a loan serviced by one of our strategic partners, please apply on their website for online banking access to your loan. Otherwise, if you want to open a new FinWise Bank account, please visit our branch in Sandy, UT.

2024 Holiday Closures

FinWise Bank will be closed for the following holidays in 2024

Holiday Date
New Year's Day January 1st
Martin Luther King Jr. Day January 15th
President's Day February 19th
Memorial Day May 27th
Juneteenth June 19th
Independence Day July 4th
Pioneer Day July 24th
Labor Day September 2nd
Columbus Day October 14th
Veteran's Day November 11th
Thanksgiving Day November 28th
Christmas Day December 25th

Other Helpful Resources.

Frequently Asked Questions

From SBA loans to branch hours, we’ve organized our most popular questions to make it easy to quickly find what you need.

Go to FAQs

Fraud Prevention Tips

In today’s digital world, your financial data could be at risk. Protect it by learning the latest tips for avoiding fraudsters’ phishing attacks and scams.

Go to Fraud Prevention Tips


More than definitions, our Term Glossary is an open book for better understanding the products and services we offer.

Go to Glossary

Policies and Agreements

Locate copies of our standard policies and agreements to review terms and conditions and other fine print.

Go to Policies and Agreements

FinWise Interest Rates

Go to FinWise Rates 2022