FAQs about our account services
Our experts answer your questions.
How do I dispute a transaction on my statement?
To dispute an unrecognized transaction, simply call our Operations Support Team at 801.545.6030 or on our toll-free number at 833.346.9473.
What if I forgot my PIN or want to change it?
It’s important to keep your Personal Identification Number secure. If you believe your PIN has been compromised or you’ve forgotten your 4 to 6-digit PIN, call us at 866.985.2273 for help resetting it.
How can I alert FinWise Bank about international travel?
To avoid complications with your debit cards while abroad, notify us of any upcoming international travel plans. Call us during business hours at 801.545.6030 (or toll-free at 833.346.9473).
What features are available in online banking?
Our online banking gives you added control and convenience for personal and business accounts. Here are some of our most-used features:
- Make, collect, or schedule payments
- Customize activity alerts and account notifications
- Pay bills or transfer funds across accounts
- Complete ACH and wire transfers
- Deposit checks remotely
- Stop payments that have not yet cleared
- Send money to friends and family
- View statements and reports
Available 24/7, online banking is the best way to monitor and manage your FinWise accounts without extra trips to the bank!
When are funds available after deposit?
Typically, funds should be available within 1 to 2 business days after making a digital or in-person deposit.
How do I enroll in online banking?
Visit our bank location during lobby hours to open a FinWise Bank account (if you don’t have one already); it takes just minutes to get started. Our team will walk you through enrollment for the online banking platform and be happy to answer questions you may have.
How do I check my account balance?
With online banking, it’s easy to log in from any device and quickly check your current balance. Or, you can call or visit our bank location during business hours to request an update on your balance.
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